Return & Refund Policy

Return & Refund Policy

Thank you for choosing molodory.store. We are committed to providing you with quality products and exceptional service. If you are not satisfied with your purchase, please review our Return & Refund Policy below to understand the process for returns, exchanges, and refunds.

1. Return & Exchange Conditions

  • Application Period:
    You must submit your return or exchange request within 30 days of receiving your order. Requests submitted after this period will not be accepted.

  • Product Condition:
    Items must be returned in the same condition in which you received them. This means the items should be unused, undamaged, and include all original tags, packaging, and the proof of purchase (or order number).

  • Non-Returnable Items:

    • Sale or discounted items are non-refundable.
    • Items that have been damaged or altered by the customer will not be eligible for return or exchange.

2. Return Shipping Fee

  • For Quality Issues or Incorrect Items:
    If you receive an item that is defective, incorrect, or does not meet the quality standards, molodory.store will cover the return shipping fee.

  • For Personal Reasons:
    If you wish to return an item for personal reasons (e.g., no longer needed, do not like the product, or ordered by mistake), the customer is responsible for the return shipping cost.

  • Packaging Requirements:
    Please use the original packaging when returning items. If the original packaging is unavailable, use suitable alternative packaging that ensures the product is protected during transit. Damages incurred due to improper packaging will be the responsibility of the customer.

3. Return Process

  1. Submit a Request:
    Email us at [email protected] with your order number, details, and reason for the return or exchange. Please include photos or videos if possible. Our customer service team will review your request and respond within 3 business days.

  2. Obtain Return Authorization:
    Once your request is approved, we will provide you with the return address and further instructions. Please note that items returned without prior authorization will not be accepted.

  3. Ship the Item:
    Send the item back using a shipping method that provides tracking information. We are not responsible for lost packages if tracking is not provided.

  4. Refund or Exchange:
    Upon receipt of the returned item, we will inspect it within 3-5 business days. If the item meets the return conditions, we will process a refund or exchange. Refunds will be issued to the original payment method (PayPal only) and typically take 2-3 business days to process.

4. Order Cancellation

  • Before Shipment:
    If you contact us immediately after purchase and your order has not yet shipped, you may cancel your order and receive a full refund.

  • After Shipment:
    Once the order has shipped, cancellation is not possible. In such cases, please follow the return process outlined above.

5. Additional Information

  • No Extra Handling Fees:
    We do not charge any additional fees or restocking fees for returns.

  • Tax Information:

    • Sales Tax: Sales tax is included in the price displayed on our website.
    • Import Duties & Taxes: For international shipments, any import duties or taxes charged by your country’s customs are your responsibility and are non-refundable.

  • Refund Note:
    Please note that the original shipping cost is non-refundable.

6. Contact Us

If you have any questions regarding our Return & Refund Policy or need further assistance, please contact us at:

  • Email: [email protected]
  • Return Address (if applicable):
    molodory.store
    45 Village Way,
    Hudson, OH 44236, USA